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Open your privacy choices clearly

VIP Roulette, Deal or No Deal and Football Studio create account, device and wallet data when you use the lobby, and this Privacy Policy explains how we handle…

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indo4dpools Open your privacy choices clearly
CONTACT ROUTES

Check your privacy contact paths

If you want to ask about personal data, correction, access, deletion or a cookie setting, use the contact path that matches your request.

Live chat privacy request Use live chat when you need a quick privacy request linked to your account.
Email record changes Send email when you want a written trail for correction, access or deletion requests.
Security access concern Contact us at once if you think your account or registered contact channel was…
DATA CARE

Browse how indo4dpools handles privacy

Privacy controls sit inside daily account work, not in a separate drawer. We limit access to personal data by team role, log sensitive account actions, and keep payment checks separate from public…

Data we collect

We collect account details, contact records, device signals, session logs, cookie data, payment references and support messages. Each category is tied to account access, wallet matching, fraud checks, legal duties or service replies.

Why we use it

Your data helps us open and maintain accounts, keep sessions active, confirm payment records, answer support questions and investigate unusual access. We avoid using personal data for purposes unrelated to these account functions.

Cookie handling

Cookies remember session state, language choice and basic device settings. Some cookies support security checks, while analytics cookies help us see where privacy wording or account steps need clearer layout.

Account security

We protect account data through role-based staff access, activity logs and verification before sensitive profile updates. If a request affects your wallet or contact details, extra checks may be required before action.

Retention periods

We keep personal data only as long as needed for account service, dispute handling, payment matching, security checks and legal duties. When data is no longer needed, we remove or anonymise it where practical.

Your request path

You can ask to access, correct or delete eligible personal data. We will explain what can be changed, what must be retained for legal or security reasons, and the next step needed.

Discover answers on privacy rights

These questions cover how we treat personal data connected to your account, cookies, payments and support contact. They are written for Malaysia account holders in plain language, with practical steps you can take if you want to check or change your records.

We collect the details you give during account setup, profile updates and support contact. We also record device, cookie, session and payment reference data needed for access, wallet matching, security checks and legal record keeping.

Payment references from Touch 'n Go, GrabPay, Boost dan FPX help match deposits or withdrawals to your account. We use those records for wallet checks, dispute handling, security checks and legal duties, not for resale.

Yes. Contact support with the detail that needs correction and the account reference linked to it. We may verify your identity first, especially where the change affects contact channels, wallet records or withdrawal checks.

You can request deletion of eligible personal data. Some records may need to remain for payment matching, security review, dispute handling or legal duties, and we will explain which records cannot be removed yet.

Cookies help keep your session active, remember basic settings and support security checks. Some analytics cookies show where account or privacy screens need clearer wording, and you can manage browser cookie settings on your device.

Access is limited to staff or service providers who need it for account service, payments, security, hosting or support. We use role-based controls and expect service providers to handle data only for assigned tasks.

Use live chat for quick privacy questions or email for a written request. Include your account ID and the request type, but keep unrelated documents out of the message unless support specifically asks for them.

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